Recently, relationship between taxi drivers and UberPOP users has clearly deteriorated in France: Some UpberPOP drivers have been assaulted in different cities where they operate, like in Strasbourg or in Paris. Even an UberPOP customer has been subject of violent attack by taxi drivers in Lyon. And this is not only a French issue since we could already notice similar reports in the area of Amsterdam or in The Hague some weeks ago.
To justify such behaviour, Taxi drivers claims that they are facing an unfair situation where Uber is stealing their business with much less constraints than them to operate it. Seeing their business decreasing very quickly, they feel high pressure and react to it in such (very bad) manner.
Since Uber, like AirBnB or Amazon, are to me very good examples of the new digital era, I was asking myself if Taxi were right in their complain and if they are handling the issue the right way. I’d like to share my views on it since this may be applied to any business facing Today a digital transformation. Continue reading